This Privacy Policy explains how ATAP AI ("ATAP AI", "we", "us") collects, uses, protects and
shares information when you use our platform, our websites at atapai.com and ai.atapai.com, and any
messages we send on behalf of a business you have a relationship with.
We provide customer-service and operations software to businesses. Depending on the situation you
may be interacting with us as a business customer (a merchant, licensee or their
staff) or as a consumer of one of those businesses. Both are covered here.
1. Information we collect
Information you give us
- Account information — name, email address, mobile phone number, job title,
business name and business address.
- Mobile phone numbers, where you provide them to receive text messages about
an order, delivery, appointment or account.
- Content you submit — messages you send to our assistant, photographs you
upload (for example a product photo or a proof-of-delivery image), documents and knowledge-base
material.
- Payment information, handled by our payment processors. We do not store full
card numbers on our systems.
Information we collect automatically
- Log data — IP address, browser and device type, pages visited, and timestamps.
- Session information needed to keep you signed in.
- Location data from a delivery driver's device, only while a delivery is in progress and only
where the driver has granted permission.
2. How we use information
- To provide the service — accounts, scheduling, orders, deliveries and support.
- To send transactional messages you have asked for, including order and delivery updates,
appointment reminders and account notices.
- To answer questions through our AI assistant.
- To keep the service secure, prevent abuse, and investigate incidents.
- To meet legal, tax and accounting obligations.
3. Text messaging and your mobile information
We do not sell or share your mobile information.
No mobile information will be shared with third parties or affiliates for marketing or promotional
purposes. Text messaging originator opt-in data and consent will not be shared with any third
parties.
We send text messages only where you have opted in to receive them, or where a message is
necessary to complete something you asked for — for example telling you that your delivery is on its
way.
- Message frequency varies depending on your activity.
- Message and data rates may apply.
- Reply
STOP at any time to stop receiving messages. Reply HELP for
help.
- Opting out of text messages does not close your account or stop email where you still need
it.
We use a licensed messaging provider to deliver these messages on our behalf. That provider
processes your number solely to deliver the message and is not permitted to use it for its own
purposes.
4. When we share information
We share information only in these circumstances:
- With the business you are dealing with. If you order from a merchant using our
platform, that merchant sees the information needed to fulfil your order.
- With service providers who operate parts of the service under contract —
hosting, messaging delivery, email delivery, image storage and payment processing. They may use
the information only to perform that service for us.
- Where the law requires it, or to protect the rights, property or safety of
ATAP AI, our customers or the public.
- In a business transfer, if ATAP AI is involved in a merger, acquisition or
sale of assets. We will give notice before your information becomes subject to a different
privacy policy.
We do not sell personal information, and we do not share it with third parties for their
own marketing.
5. How long we keep it
We keep personal information for as long as your account is active, and afterwards only as long as
needed to meet legal, tax, accounting or dispute-resolution obligations. Operational records such as
delivery photographs and message logs are kept for a limited retention period and then deleted or
anonymised.
6. Security
Access to personal information is restricted to people who need it to do their job. Credentials
and secrets are stored encrypted, traffic is served over TLS, and sessions expire. No system is
perfectly secure, and we do not claim otherwise — but if a breach affects your information we will
notify you as the law requires.
7. Your choices and rights
- Access and correction — you can view and correct your profile in the platform,
or ask us.
- Deletion — you can ask us to delete your personal information, subject to
records we are required to keep.
- Messaging — reply
STOP to any text message, or contact us.
- Email — use the unsubscribe link in any non-essential email.
Depending on where you live you may have additional rights, including under the California
Consumer Privacy Act. To exercise any of these, contact us using the details below. We do not charge
for this and we will not treat you differently for asking.
8. Children
The service is not directed at children under 13, and we do not knowingly collect their personal
information. If you believe a child has given us information, contact us and we will delete it.
9. Changes to this policy
If we make a material change we will update the date at the top of this page and, where
appropriate, notify you in the platform or by email. Continuing to use the service after a change
means you accept the updated policy.
10. Contact us
ATAP AI
Email: support@atapai.com
Web: atapai.com